Terms of Use

These Terms of Service govern your rights and obligations as users of the platform administered and managed by GameVault. Unless otherwise provided by GameVault, all new platforms introduced and managed by GameVault shall be governed by these Terms of Service.

By registering an account with GameVault and accessing any of the Platform, you acknowledge and accept that your usage of the Platform (or any of them) shall be governed by these Terms of Service and any other specific rules, procedures, terms, and conditions for the products, services, or facilities offered, as determined or as may be amended by GameVault at any time or from time to time at its absolute discretion.

The Services are provided by GameVault, located at Township, Lahore, Punjab, Pakistan.

GameVault is not affiliated, associated, or in any way connected with websites/individuals that promise exchanges and/or trades of any Pre-Order, CD Key, Time Card, Game Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key, or Gift Card for other products.

1. Definitions

In these Terms of Service, the following words and expressions shall have the following meanings unless the context otherwise requires:

  • Account: means your account duly registered with GameVault to facilitate your use of the Services available on the Platform (or any of them);
  • Buyer: means a person who purchases items on the Platform;
  • Gift Card: means an electronic gift card purchased on any of the Platform which contains a stored value available for redemption on the Platform;
  • CD-Key: means an electronic key used to activate a video game;
  • Items: means the goods and services listed by you for sale on the Platform, and “Item” shall mean any one of them;
  • Parties: means collectively, GameVault and you, and “Party” shall mean any one of them;
  • Services: means the services provided by GameVault on the Platform, including, without limitation, reselling and retailing online games and related merchandise, games publishing, online marketplace for the sale of Items, subject to the conditions in these Terms of Service;
  • Purchased Item: means your item listed on the Platform purchased by the Buyer;
  • GameVault Credits: means the electronic credit value available in the Account at any time;
  • Terms of Service: means these Terms of Service governing the use of the Services by you, as may be amended at any time and from time to time as and when GameVault shall, in its absolute discretion, deem necessary. It shall include: (i) any rules, procedures, Terms of Service for products, services, or facilities, as determined by GameVault from time to time; and (ii) any documents, directives, correspondence, and agreements referred to in these Terms of Service and forming a part hereof, together with any amendments made at any time or from time to time to any of the foregoing;
  • Virtual Items: means collectively, virtual in-game items and virtual currency, including, without limitation, virtual coins, tokens, or points acquired in the course of playing games on the Platform.

2. License to Use

In consideration of your agreement to these Terms of Service and your continuous observance and compliance with these Terms of Service, GameVault hereby grants you a non-exclusive, non-transferable license to access the Platform and use the Services upon the terms and subject to the conditions stated herein.

3. Representations and Warranties

Each time you access the Platform (or any of them), you irrevocably and unconditionally represent and warrant that:

  • You are above 13 years old. If you are less than 13 years old, your parents are aware of and have consented to your accessing the Platform and using the Services.
  • Your personal information and the documentation submitted, including, without limitation, your full name, telephone number, correspondence address, and email address, are true and accurate. You shall notify us in writing of any changes in your personal information promptly.
  • You shall keep the password to the Account secure and confidential, not revealing or disclosing it to any unauthorized party. You shall take all steps to prevent such disclosure.
  • Unless otherwise permitted by GameVault, you shall not use the Services for any commercial purposes.
  • You shall not use the Platform or the Services (or any of them) to conduct any fraudulent, immoral, or illegal activities or activities that may infringe the intellectual property rights of third parties.
  • You shall not use any intellectual property belonging to GameVault or any publishers listed on the Platform, including, without limitation, trademarks or trade names, whether registered or not, without the prior written consent of GameVault.
  • You shall not be disruptive, offensive, or a nuisance to other users of the Platform or the employees of GameVault.
  • You shall not directly or indirectly recruit and/or poach any customers obtained from the usage of the Platform.

4. Use of Services

  • You shall procure, at your own costs and expenses, the requisite equipment and software to connect and access the Platform and use the Services. You shall bear all charges and fees imposed by third parties in relation to your connection to the Platform (or any of them).
  • It is your primary responsibility to ensure that you are acquainted with the guidelines and procedures for the use of the Services that GameVault may issue from time to time. GameVault shall not be liable for any errors, losses, or damages caused by your use of the Services.
  • Secure the information of your Account. Any notification or confirmation received by GameVault from your Account shall be deemed to have been issued by you. You shall be bound by such notification or confirmation.
  • GameVault shall not be liable for acting on notifications or confirmations sent through your Account. GameVault shall not be obliged to investigate the authenticity or authority of persons effecting the notification or confirmation or verify the completeness of such notification or confirmation.
  • You shall immediately notify GameVault upon receipt of incomplete, garbled, or inaccurate data or information from GameVault. You shall also immediately notify GameVault upon receipt of any data or information not intended for you, and you shall delete such data or information from your Account.
  • You acknowledge and agree that GameVault may, at its absolute discretion, refuse or permit you to use the Services without giving any reason or notice thereof.
  • Unless otherwise permitted by GameVault in writing, you shall not upload, post, email, transmit or otherwise make available any unauthorized or illegal activities on the Platform or directly to other users of the Platform.
  • You shall not upload, post, email, transmit, or in any other manner make available any material that contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunication equipment, including, without limitation, the Platform.
  • You irrevocably and unconditionally allow and permit GameVault to send updates on services and events offered or provided by GameVault to your Account.

5. Virtual Items

All Virtual Items reflected in the Account are not owned by you. You possess a license to use the Virtual Items on the Platform (or any of them) in accordance with terms imposed by GameVault from time to time. The value of Virtual Items in the Account does not represent any credit value in real currency, and they cannot be exchanged for real cash. Unless otherwise permitted by GameVault in writing, selling, transferring, or disposing of Virtual Items to any other persons, whether within or outside the confines of the Platform (or any of them), is prohibited.

6. Payment

You may pay for the Services in the currency available on the Platform, following the prevailing exchange rate determined by GameVault at its absolute discretion. You are solely liable for making payments and applicable taxes, if any, in connection with the usage of the Services (or any of them) through the Account. GameVault retains the absolute discretion to cancel any payment request made by you without assigning any reasons. GameVault is entitled to vary, modify, or remove the modes of payment available on the Platform (or any of them) at any time without prior notice.

7. Availability of Services

The Services are usually available on a daily basis unless otherwise specified herein. There may be times when the Services are unavailable due to maintenance, malfunction of the Platform, or other reasons beyond GameVault’s control. GameVault makes no warranty that the Services will be available at the times stated herein. Unless otherwise provided in these Terms of Service, GameVault retains the right, at its absolute discretion and without notice:

  • To change the procedures and mode of operation of the Services at any time and for any reason.
  • To immediately terminate, discontinue, withdraw, or suspend your use of the Services without notice.
  • To impose conditions or restrictions on your use of the Service without notice.


8. GameVault Store Credit

You must maintain sufficient GameVault Credits in the Account before utilizing the Services. GameVault Credits can be topped up in the Account through the payment methods listed on the Platform. GameVault Credits can be used to purchase any of the Services or Items. If there are insufficient GameVault Credits during the purchase of any Services, GameVault retains the absolute discretion to either:

  • Reject or suspend the transaction; or
  • Require you to pay the shortfall through any of the other methods of payment available on the Platform. GameVault may, as deemed fit, amend, modify, remove, or add any GameVault Credits or GameVault Credits account without prior notice to you.

9. Gift Card

Each Gift Card must be redeemed in a single transaction by purchasing any Services on any of the Platforms. If the transaction value is more than the Gift Card value, the excess Gift Card value will be credited into the Account as GameVault Credits. If the transaction value is more than the Gift Card value, you are required to settle the shortfall with the GameVault Credits available in the Account or other methods of payment available on the Platform. Each Gift Card is not transferable and cannot be exchanged for cash. GameVault shall not be liable for any Gift Card that is stolen, misplaced, or misused without authorization. GameVault, in case of doubts on the authenticity of a Gift Card, has the absolute discretion to withhold, suspend, or cancel such Gift Card without prior reference to you. Each Gift Card shall be subject to further rules and regulations as GameVault may introduce from time to time. Each Gift Card shall automatically expire on the last day of the second (2nd) year from the day when that Gift Card was first purchased or such other timeframe as GameVault may determine, without prior notice.

10. Limitation on Liability

You agree not to hold GameVault, its employees, agents, or licensees liable for any special, incidental, or consequential damages arising out of or in relation to the Services or these Terms of Service.

11. Intellectual Property Rights

All copyrights, trademarks, service marks belong to the corresponding owners/publishers/developers, and GameVault is not related or associated with any of the said owners/publishers in any respect. All services offered on the Platform are provided by GameVault, not the owners/publishers/developers.

12. Reliability of Platform

You are aware that all transactions on the Platform are through telecommunication and data networks. Your receipt of notifications from GameVault and vice versa may be delayed or prevented by factors affecting relevant service providers and other parties. You accept that GameVault cannot guarantee the prompt delivery of such notifications or confirmations. You acknowledge and confirm that you shall take all steps and measures to check and verify the transaction history of your Account.

13. Account

You shall immediately notify GameVault if you are aware or believe your Account has been hacked or compromised. You shall be liable for all transactions conducted through your Account at any time prior to the receipt by GameVault of your notification.

14. Disclosure of Information

GameVault shall be entitled, and you irrevocably and unconditionally consent and authorize GameVault to disclose or release any information pertaining to you or your transactions through the Platform to such an extent that GameVault may, at its absolute discretion, deem fit to:

  • Persons required under applicable law;
  • Other persons or entities pursuant to any governmental directive or court order; or
  • Any other party as GameVault deems fit. GameVault will not disclose your personal information to any other party without prior notification to you.

15. Applicable Laws and Regulations

Your use of the Services shall be governed by the jurisdiction where the contracting entity of GameVault is domiciled. Where required, you shall obtain the approval or consent or permission of the relevant regulatory authorities before using the Services. For cross-border transactions, you shall not violate the laws existing in the countries involved in the transaction. You shall fully indemnify, defend, and hold GameVault and its related corporations harmless from and against any and all suits, actions, judgments, damages, costs, losses, expenses (including legal fees on a solicitors and client basis), and other liabilities arising from a breach, contravention, or non-compliance with any provision.


16. Suspension, Termination, Cancellation of Services

The Services (or any part thereof) may be canceled by GameVault at any time without prior notice to you. After cancellation, the Services (or any part thereof) may be reinstated in such a manner and on such Terms of Service as GameVault may, at its absolute discretion, determine. GameVault reserves the right at all times to suspend or block access to and use of the Services (or any part thereof) for any reason whatsoever and for any length of time and upon any conditions that GameVault may, at its absolute discretion, determine.

Upon cancellation or termination of the Services (or any part thereof):

  • All rights granted to you hereunder shall immediately terminate and shall revert to GameVault.
  • You shall immediately pay to GameVault all outstanding fees and charges due and owing to GameVault.
  • GameVault may, at its absolute discretion, decide not to act on any request received by GameVault after the effective date of termination.
  • GameVault may, at its absolute discretion, decide not to act on any confirmation or request received by GameVault between the date notice is given to you and the effective date of termination (if there is a lapse of time between the two dates).
  • You hereby irrevocably and unconditionally authorize GameVault to deduct all money due and owing by you to GameVault (if any) from the money that is payable by GameVault to you in respect of the delivered Purchased Items.

17. Variation

These Terms of Service may be modified, added to, deleted, or varied by GameVault by posting on the Platform or in any other manner as GameVault may, in its absolute discretion, determine. You agree that the continued use of the Services shall constitute your acceptance of these Terms of Service (as modified and varied from time to time).

18. Return Policy

Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Pre-paid Card, Trial/Beta/Item Code, Game Key purchased into your account is neither refundable nor exchangeable.

Disclaimer:

GameVault does not include manuals, installation CDs, boxes, physical cards, or other physical elements. You will be able to view your code(s) in your order history page after the completion of your order. Refund on pre-order item is available 2 weeks prior to product release. This does not apply to pre-order of CD Game Key. Once you have completed the purchase for any Pre-Order, CD Key, Time Card, Game Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key from GameVault.PK, this would mean you agree that all information you have entered is accurate and correct. Any purchase of Pre-Order, CD Key, Time Card, Expansion, Game Point, Prepaid Card, Trial/Beta/Item Code, Game Key from GameVault.PK is non-refundable, non-transferable, and not exchangeable once sold. GameVault reserves the right to amend any of the terms and conditions above without prior notice.

Direct Top-Up:

Please read the product description thoroughly and confirm that the game name, server, game user id, character name, account name, and the amount purchased, i.e., information, are correct. GameVault.PK assumes no liability for wrong purchases made by the customer due to negligence and/or false/wrong information provided, which may result in damages/losses/wrong top-up. By purchasing any products from GameVault.PK, the customer understands, acknowledges, and accepts this release of liability. If you encounter any difficulties, please do not hesitate to contact our 24/7 Live Support for further assistance.

19. Refund and Exchange Policy & Disclaimer

GameVault shall not be held responsible for the loss or damage of the Gift Card and any losses or damages suffered by the holder of the Gift Card arising from or in connection with the loss or damage of the Gift Card.

Any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key purchased into the customer’s account is neither refundable nor exchangeable.

However, a refund or exchange request in exceptional cases will be considered if the goods bought-in in any form of CD Key, Gift Card, Time Card, Expansion, Game Points, Prepaid Card, Trial/Beta/Item Code, Game Key are deemed invalid.

The customer is required to submit a request to GameVault on an invalid Gift Card/Game Card. Failure to do so will automatically forfeit the customer’s right to make any refund or exchange.

GameVault reserves the right to amend any of the terms and conditions above without prior notice.

20. Contact Details

Our customer support team is committed to responding to your inquiries within 24 hours or less. You can reach us via email at hello@gamevault.pk or through WhatsApp @ 0322-9944441

Our Registered Business address is 3-1/C-1, Main College Road, Township, Lahore.